Shipping policy

1. Shipping Responsibilities:

1.1 Upon confirmation of payment, UbiCharms will process and dispatch the ordered products in a timely manner.

1.2 UbiCharms will select reputable carriers, such as USPS or other trusted service providers, for shipping.

2. Damage during Transit:

2.1 While UbiCharms takes utmost care in packaging and ensuring the safety of products, we are not responsible for any damages incurred during transit.

2.2 All products are considered to be in good condition when they leave our facility. All pens and figures and glued and properly inspected to ensure top quality.

3. Claims and Refunds:

3.1 ALL SALES ARE FINAL. 

3.2 In the event that a product is damaged during transit, customers must notify UbiCharms within 3 days of receiving the product. 

3.3 UbiCharms reserves the right to make the decision on refunding. If a refund is issued all pens must be returned and once received the refund will be submitted to the original payment method.

4. Tracking Information:

4.1 Customers will be provided with tracking information upon shipment.

4.2 It is the responsibility of the customer to track their order and ensure someone is available to receive the package.

4.3 Please use USPS website for all the latest tracking information. 

5. Address Accuracy:

5.1 Customers are responsible for providing accurate shipping addresses.

5.2 UbiCharms is not liable for any delays or non-delivery due to inaccurate address information provided by the customer.

6. Shipping Delays:

6.1 UbiCharms is not responsible for shipping delays caused by carrier issues, customs, or other unforeseen circumstances.

7. Lost or Missing Packages

7.1 All orders are shipped via USPS and tracking number is provided via email. In the case that a package does happen to get lost or go missing, UbiCharms is not held liable to replace or refund items.

7.2 Claims for all lost or missing packages must go directly to the shipping company in this case, USPS,  directly.

7.3 UbiCharms is not help liable for any shipping issues once the package leaves our facility and goes to USPS which includes lost, missing, delayed or damaged packages! 

8. Changes to Shipping Policy:

8.1 UbiCharms reserves the right to modify this shipping policy at any time without prior notice.

By completing a purchase with UbiCharms , customers acknowledge and agree to the terms outlined in this shipping policy.

For questions or concerns, please contact UbiCharms at UbiCharms@gmail.com