Refund policy

ALL SALES ARE FINAL. We strive to keep our customers happy. In the case of an issue, customers have 3 days to report the issue from time of delivery. Any issues reported after the 3-days will be considered customer fault and no possible solution provided. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at www.UbiCharms.com and include order number. 

If your return is accepted, you have 72hrs to return the merchandise and provide tracking information. Once items are received and inspected; your refund will be issued to the original payment form.

You can always contact us for any return question at ubicharms@gmail.com

Damages and issues
Please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as customized products (special orders or personalized pens, cups, tumblers, badge reels or keychains).Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at UbiCharms@gmail.com.